Karen Johnson RGN. NIP. Ad Dip Nut. Med (Rus)
Aesthetic Consultant, Sclerotherapist, Advanced Electrolygist

Aesthetic, Coolsculpting, Vascular, Dermatology & Minor Surgery

Why Trust Anyone Else?

0800 028 4744 / 01745 860 555 / 01745 860 159

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GDPR

The general data protection regulation (GDPR) came into force in May 2018. The GDPR applies to all individuals and organisations who have a responsibility for data protection, therefore it applies to North Wales Aesthetics Clinic. We are committed to protecting and respecting your privacy and we understand that you entrust your personal data to us. With this in mind, we are fully compliant with the GDPR regulations and have detailed the following information for you. This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller. By law we are required to provide you with information about us and about why and how we use your data and about the rights you have over your data. We regularly review and update our privacy policy and are complaint with the UK law and the current GDPR regulations updated in May 2018. We will place any updates on this website as necessary.

What personal data do we collect about you?

Personal data refers to information that can or has the potential to identify you.

You voluntarily provide your personal data to us when you use any form on this website or when you email us. Only data that is relevant to the services that North Wales Aesthetics Clinic provide will be retained or used.

Personal data that we may obtain from you are:

When you visit our website, complete a form or speak to us, the information you provide is not shared with or sold to any external third party.

This information is retained for up to 6 months then deleted.

Accordingly, we may hold and use such personal data if you become a patient, a customer or in any other capacity. This information is retained for up to10 years or after the conclusion of treatment, then deleted.

Information we keep about you on computer

North Wales Aesthetics Clinic has Microsoft 365 business which is a highly safe system of storing information about you on our computer's such as your name, address, telephone number's, photography and any information that you have sent to us electronically.

Whenever possible or if your information is not required, personal information will be removed and destroyed. If this is not possible, North Wales Aesthetics Clinic has in place measures to ensure that our patients information is kept safe and secure. Information about you will only be retained for as long as is necessary and for the reason it was collected.

Sensitive personal data

This includes information that relates to your medical or mental health, photography, race, ethnic origin or data about children.
By providing us with any of the above data, you are giving us your explicit consent to process such personal data for the purposes set out in this privacy policy.

When do we collect personal data about you?

We may collect personal data about you when:

Telephone calls to North Wales Aesthetics Clinic are monitored and details logged so that we can return your call or enquiry. This information is retained for up to 6 months then deleted. Should you become a patient or customer of North Wales Aesthetics Clinic, this information is retained for 10 years or after the conclusion of treatment, then deleted.

How do we use this data?

Your personal data will be kept strictly confidential and secure and we can assure you that we have the relevant data protection and anti-fraud screening in place.

Unless you agree otherwise, your data will only be used for the purpose for which it was collected and in accordance with this privacy policy and any applicable data protection laws.

Any personal information that you provide will only be kept for as long as necessary. The data will then be archived or destroyed, however, unless it is necessary to retain your personal data for legal, accounting, auditing, regulatory purposes or to protect the company’s interests.

We will never share or sell your personal information to another party. If we are ever required to share your data, we will always inform you and obtain your permission before proceeding.

North Wales Aesthetics Clinic will only disclose your personal, medical or treatment data to healthcare professionals who are involved in your treatment and care, in accordance with UK laws, the GDPR and the guidelines of our professional bodies.

North Wales Aesthetics Clinic will only use your personal data for the purposes for which you have given us your explicit consent to use it. This applies to any contract you have entered between you and us relating to the services or treatments we provide to you, our obligations and our duty of care to you.

We will only use your personal data relating to your payment, accounting, credit card or other card payments when you have given us your explicit consent.

It may be necessary to use your personal data or information that you provide to us, for providing you with information about services, products or special offers that we feel may interest you.

We will only contact you by electronic means either by email or text with information about products and services, treatment reminders or special offers, marketing information or with information you have requested from us, only if you have given your consent. By making a request for information you agree to the transfer, storing or processing of the information. We will take all steps necessary to ensure that your information is treated securely and in accordance with this privacy policy.

It may be necessary to contact you to notify you about changes to our products or services or check the accuracy of information about you.

What personal data we may receive from third parties and other sources?

It may be necessary to collect personal data about you from third parties for the purpose of your treatment at North Wales Aesthetics Clinic. Insurance providers, solicitors and GP's may pass information to North Wales Aesthetics Clinic, regarding treatment information, for medical assessments, for the commencement of a claim or an ongoing claim. This will be in the form of a referral and may contain details about you such as your name, date of birth, address, contact telephone numbers and email address and the type of procedure or treatment required or received.

Sharing your information

If you are receiving care or treatment from the NHS or another organisation that may not part of the NHS, for your benefit, it may be necessary to share some information about you so that everyone involved in your care can work together as a multi disciplinary team.

Information about you that North Wales Aesthetics Clinic hold, will only be passes on to others with your consent, such as:

North Wales Aesthetics Clinic will not disclose your personal or medical information without your full knowledge and consent. Only minimal and absolute necessary information will be passed on. Your consent may not be required if it is considered in your best interest or required by law.

Please be reassured that whenever your information is used by North Wales Aesthetics Clinic, it will be handled in the strictest of confidence. Furthermore, North Wales Aesthetics Clinic, has secure systems in place to help to prevent any unauthorised access to patients (or other) information that is held either on paper or on our computers.

Healthcare and medical professionals working with us
North Wales Aesthetics Clinic employ the services of other medical professionals or independent consultants who may jointly look after you or provide assessment, treatments or services. Medical professionals working with us might be required to review or maintain your North Wales Aesthetics Clinic records. It may also be necessary for our colleagues to hold their own records in accordance with data protection laws, GDPR and the guidelines of our professional bodies.

In this instance, the consultant is the data controller of your personal data. Where that is the case, we may refer you to that consultant to exercise your rights over your data. North Wales Aesthetics Clinic endeavours to ensure that other healthcare professionals or consultants cooperate with any requests and will only process your personal data for the purposes set out in this privacy policy or as otherwise notified to you.

In the circumstances that we may need to refer you to an external healthcare professional for assessment or treatment, we will be required to share your administrative and medical information that we feel is necessary for that referral. Only minimal and absolute necessary information will be passed on. We will always inform you about this and obtain your consent. Your consent may not be required if it is considered in your best interest or required by law.

Your GP

In certain circumstances, if the practitioner treating you believes that it is clinically advisable, it may be necessary to share information about you to your GP. We will only disclose information if we are legally obliged to do so. In the event that you do not want to give us permission to do this, we will respect your wishes. However, we would like to make you aware that it may be potentially dangerous or detrimental to your health if you deny your GP certain information about your medical or mental health. In any such circumstances we would strongly advise that you comply with our assessment and advice.

Access to your information

North Wales Aesthetics Clinic are health care professionals caring for you. Keeping records about your health, medical conditions and any treatment or care you receive from us, is either written down in your records or held on a computer.

In order to manage your care and treatment appropriately and safely, it is essential for us to maintain records. Keeping medical and treatment records ensure that health care staff involved in your care are kept up to date and we can correctly assess and review the care and treatment that we provide to you.

You have the right to look at your records or any information that we hold about you. Your treatment records and photography are available to you each time you visit the clinic. You also have the right to have a copy of your records either written or on computer.

You can request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us via our contact us page or see details below.

Requesting access to your medical notes or personal data is required in writing. Your information will be provided to you within 40 days. However, please note that in certain circumstances for legal reasons, we may not be able to provide you with some information.

In order to comply with your request we will ask you to verify your identity.

Correcting or amending your information

To keep compliant with the GDPR principals, the UK law and our professional bodies, all information and data that we hold about you must be accurate and kept up to date. Should you think any information about you is inaccurate, you have the right to ask us to correct or remove it.

However, this does not extend to matters such as a medical diagnosis or treatment that we have performed.

If any of your medical information has changed that we are not aware of, you must inform us, such as:

This also applies to administrative changes such as change of address, surname, email address and telephone numbers.

In order to comply with your request we will ask you to verify your identity.

How to contact us about this

If you have any questions about our privacy policy or information that we hold about you please use our contact us page or see details below.

Other websites linked to this website

Our website has links to other websites. North Wales Aesthetics Clinic privacy policy only applies to our website. When you link to other websites you should read their own privacy policies as they may be different from ours.

Text or email message reminder service

For the purpose of appointments and treatment reviews, you can now register to receive information by text message. If you wish to register for this messaging service please ask a member of staff about this when you next visit the clinic.

Under the new data protection regulations introduced from May 2018, we will continue to contact patients via text message however, we will only do this if you have provided us with the consent to do so. Sending messages for the management of your ongoing treatment plans is defined as providing good service and providing appropriate management of your care and not for marketing or other purposes.

If you would like to opt in or out of the text reminder service, then please contact us by telephoning 0800 028 4744 or 07717 025 812.

For confirmation of appointments and to send you our clinic address and directions, we will contact you prior to your appointment by email, only after you have given us your permission to do so.

The importance of sharing your information

For the protection of others and to comply with the law, it may be necessary to share your data and relevant information with others, for example if you have an illness or disease that can spread to others such as meningitis, chicken pox or measles, your information may have to be given to another organisation like your GP or the health authority. Registered practitioners have a statutory duty to notify the local authority or local health protection team if certain illnesses are suspected.

We will of course inform you about this and the reasons why, prior to sharing your medical and personal data.

Other examples of when it may be necessary to share your medical information, is when you are receiving Coolsculpting, having varicose vein treatment, having a skin lesion removed or having intravenous vitamins, minerals and amino acids.

It is important for North Wales Aesthetics Clinic to report problems experienced with medicines or medical devices to identify issues which might not have been previously known about. For example, should you have an allergic or some form of reaction or rare side effect to a medicine administered by North Wales Aesthetics Clinic, or a devise used by North Wales Aesthetics Clinic, we may have to report it to the manufacturer or the MRHA (medicines and healthcare products regulatory agency). This information may be vital so that an investigation can be conducted. You will be informed about this and about any data they require about you, prior to us sharing such information.

Sharing your information in an emergency

On the basis of protecting your life and your health and well-being, in the event of an emergency or if you are incapacitated, we may make personal data available to third parties such as your GP, emergency ambulance service or the NHS.

Other important data they may require may be the treatment you have received at North Wales Aesthetics Clinic and your emergency monitoring forms associated with your care.

We can assure you that the highest standards of confidentiality will be applied to your personal data in accordance with the UK data protection laws, the GDPR and our confidentiality policy.

Medical regulators

In some cases, we may be required to share certain information including your personal or medical information, with our professional regulator such as the general medical council or the nursing midwifery council. They will require your information if you make a complaint or if your care has fallen below a standard that requires an investigation.

We will always ensure that we make information available to our registering bodies only if necessary or upon request, with your knowledge and permission and subject to the strictest of confidentiality.

The security of your personal data

To prevent personal data being lost, destroyed, damaged or any unauthorised access or unlawful processing of personal data, North Wales Aesthetics Clinic is duty bound to protect all personal data that we hold about you. We can assure you, that we have ongoing technical security of our information systems in place and we regularly conduct assessments with regards to this.

Any personal data you provide will only be used for the purpose for which it was collected and held only for as long as is necessary and in accordance with all applicable UK laws.

Personal data that we collect from you may be transferred to, and stored at one of our suppliers, such as pharmacies for the purpose of prescriptions. We have ensured that all our suppliers have adequate protections in place for your rights, in accordance with the GDPR, their regulatory body and applicable UK laws.

By providing us with your personal data, you agree to any transfer, storing or processing of your data for North Wales Aesthetics Clinic to conduct business on your behalf. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.
The transmission of information via the internet cannot be guaranteed as completely secure. However, we have in place procedures and security features for prevention of unauthorised access.

Payment transactions

Any payment transactions will be processed securely by third party payment processors.

Personal data you send to us by email

Email is not a secure method of information transmission, therefore if you choose to send or receive information via email, you do so at your own risk. North Wales Aesthetics Clinic will never send your photography via email. Photography must be collected in person at North Wales Aesthetics Clinic and we may ask you to verify your identity.

Marketing / Newsletters

North Wales Aesthetics Clinic may hold your personal data if you subscribe to receive our newsletters by email. If you no longer wish to receive web based marketing information or special offers, you can unsubscribe by at any time by clicking the unsubscribe section on the bottom of the newsletter. You can also email us for advice at: info@northwalesaesthetics.com or by telephone: 0800 028 4744.

For other or non based marketing information you can write to:

North Wales Aesthetics Clinic:
Annex at Penrhos Manor
Oak Drive, Colwyn Bay
Conwy, LL29 7YW.

We ask that you give us 30 days notice, however we will endeavour to attend to your enquiry as a matter if urgency.

How to contact us if you want to exercise your right in respect of your personal data

Our data protection officer is Karen Johnson or Jo Ann Harris.

The best way to contact Karen or Jo is by the following:

FAO, data protection officer: North Wales Aesthetics Clinic, Annex at Penrhos Manor, Oak Drive, Colwyn Bay, Conwy, LL29 7YW.

You can also contact us by email: info@northwalesaesthetics.com or by telephone: 0800 028 4744.

We may ask you to put your request in writing or prove your identity before we take any steps in response to such a request, this is to ensure that we protect your privacy.

Website Terms And Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern North Wales Aesthetics's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Reviews

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North Wales Aesthetics's makes no warranty, express or implied, nor assumes any legal liability or responsibility for the accuracy, correctness, completeness or use of any information that is submitted throught this website.